Credit Controller
Salary:£25,000 - £30,000Location: [Gloucestershire] Gloucester
Ref: CW8366
Job Description
Credit Controller x 2Gloucester
£30,000
Hybrid (4 days in the office during initial 2-3 weeks of training, reduced to 3 days thereafter)
6 month contract initially, with strong possibility of a permanent role
40 hours / week
A leading UK facilities services company based in Gloucester is currently looking for at least two experienced Credit Controllers to join its order to cash team as soon as possible on an initial 6 month contract. There is a strong possibility of the roles turning into permanent opportunities should the successful candidates prove themselves. You will be tasked with an initial project of clearing a backlog of over £3 million in outstanding UK B2B debt, dealing with high volumes of accounts.
- Manage an allocated portfolio of customer accounts and ensure outstanding balances are actively monitored.
-Make a high volume of outbound calls to customers each day to chase outstanding invoices and overdue balances.
- Maintain a structured call schedule, prioritising accounts by value, age of debt, and risk profile.
- Engage professionally and confidently with accounts payable contacts, finance teams, and decision-makers.
- Follow up all calls with written confirmation of agreed payment dates and any dispute resolutions.
- Assist with bad debt identification.
- Identify and investigate unallocated or short payments, liaising with customers and internal teams to resolve discrepancies.
- Maintain up-to-date and accurate records of all payment activity within the collections system.
- Refer unresolved disputes to the query management team with supporting documentation, customer correspondence, invoice details, and call notes.
- Maintain regular communication with the query management team to monitor the progress and expected resolution date of open queries.
Experience required:
- Demonstrable experience of making high-volume outbound calls in a business-to-business (B2B) environment.
- Previous experience within a credit control, accounts receivable or sales ledger environment
- Strong numerical ability with excellent attention to detail.
- Confident, clear, and professional telephone manner.
- Ability to handle difficult conversations calmly and assertively while maintaining customer relationships.
- Proficiency in Microsoft Excel and experience using a finance or ERP system (e.g. Sage, SAP, Xero, or similar).
- Excellent organisational and time-management skills with the ability to manage a busy workload independently.
- Experience working to KPIs such as DSO targets, call volumes, or cash collection targets.
- Available on short notice
If you are interested in this vacancy please contact CWC Recruitment Ltd. CWC is a specialist recruitment consultancy dedicated to recruiting credit professionals. We have over 45 years of credit control and credit management recruitment experience. We are true experts within our field.